Excite Frequently Asked Questions (FAQ)
Travel Well Policy
What is an Experiences?
An “experience” is what we call our entire vacations package. While similar to a tour in the sense that we go as a group, we are extremely different by letting you choose your excursions, making it your dream get a way.
What is an Excursion?
An “excursion” is your opportunity to make this trip unique for you and your loved one(s). These may include museums, day trips, and other activities to let you take control of your group experience.
Does Excite always use motor coach transportation when traveling?
We use a variety of different modes of transportation when traveling. If the destination is close enough or merits a coach, we will take one. Some destinations would benefit the time saved by flying. In that case we would fly to our destination and then utilize a motor coach while on the experience.
What types of hotels does Excite utilize?
Excite uses top of the line properties such as Marriott in all of its destinations. Comfort, cleanliness, and safety are priorities when staying with Excite in the properties we book.
How do I pay for my tour?
There are two types of payment options available for your convenience. You can print one of our brochures online (or request one from our office 402-293-9282) and mail it in with your deposit. Or, you may reserve your seat online with your credit card through our secure PayPal service. The remaining balance one month before your scheduled experience.
Is my deposit refundable?
Yes. Your deposit is refundable.
Is my final payment refundable/ What is your cancelation policy?
Our refund policy is flexible and we understand things come up. If you cancel you may do so within 72 hours of the experience and receive a full refund. Cancelations after 72 hours will be refunded on a case by case basis based on the funds we can retrieve from our vendors.
What are the motor coaches like?
Our motor coaches are top of the line machines. All with tinted windows and reclining seats, this is not your generic bus. Also included is free wireless internet onboard.
Is there someone who goes along with the experience?
Yes. One of our Experience Gurus will be along to take care of all the arrangements on your journey as well as point you in the right direction of attractions in the area.
Where do we park our car?
There will be a secured parking lot at the departure location of the coach. If departing from an airport, parking is on your own at the airport. You may want to have a friend or family member drop you off.
Do you offer travel insurance?
Yes, we recommend that you purchase a travel protection plan to help protect you and your travel investment against the unexpected.
For more information on the available plans or to enroll, go to www.travelexinsurance.com or contact Travelex Insurance Services at 800-228-9792 and reference location number 27-0165.
Terms & Conditions
Any person reserving or purchasing any Excite, Inc. product published in a brochure, online or by RFP accepts the condition that Excite Inc. reserves to itself the exclusive right to change or cancel itineraries, hotels, and other experience components whenever it is deemed necessary. If this occurs, every effort will be made to offer alternate dates and/or programs.
Published times on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond Excite’s control that prevent Excite Experiences from operating as scheduled. Excite Inc. expressly disclaims any liability for any damages that may be incurred for any changes, cancellations or delays on any itinerary on any Excite Experience.
All rates published are per person as indicated and are based on double occupancy when only one rate is shown. Reservations will be accepted subject to availability at the time of a request and will be considered confirmed only upon receipt of a minimum deposit or payment in full. Child land rates are available and are valid for ages 5-12, sharing a room with two full paying adults.
Excite Inc. does not accept liability in the case of any passenger being denied boarding by any airline carrier due to the carrier’s over-booking of a flight. All cancellation charges, fees and refunds for any experience within this brochure are in effect as of the effective date as indicated below and supersede any other previously printed policies relating to these same charges.
Neither Excite Inc., its affiliated entities and its and their employees, shareholders, officers, directors, successors, agents, and assigns (collectively “Excite”), own or operate any person or entity which is to or does provide goods or services for these trips. Excite Inc. does not maintain control or operate the personnel, equipment, or operations of these suppliers it uses and as such Excite Inc. assumes no responsibility for and cannot be held liable for any personal injury, death, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the suppliers or other employees or agents, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (3) any wrongful, willful or negligent act or omission on the part of any other party not under the supervision and control of Excite Inc..
Additionally, responsibility is not accepted for injury, losses or expenses due to sickness (including but not limited to COVID19), lack of appropriate medical facilities or practitioners, weather, strikes, theft or other criminal acts, war, terrorism, computer problems, or other such causes. You accept the risks involved in travel, both foreign and domestic, and accept responsibility for your own travel decisions. All services and accommodations are subject to the laws of the country in which they are provided. Excite Inc. reserves the right to make changes in the published itinerary whenever, in their sole judgment, conditions warrant, or if Excite Inc. deems it necessary for the comfort, convenience, or safety of the tour. Excite Inc. reserves the right to withdraw any experience announced. Excite Inc. reserves the right to decline to accept any person as a member of the experience, or to require any participant to withdraw from the experience at any time, when such action is determined by the experience guide to be in the best interests of the health, safety, and general welfare of the experience group or of the individual participant. Neither does Excite Inc. accept liability for any carrier’s cancellation penalty incurred by the purchase of a non-refundable airline or other ticket to the tour departure city and return or otherwise. Baggage and personal effects are the sole responsibility of the owner at all times. Excite Inc. is not responsible for any personal belonging or automobile while parked at any pick up location. Payment of the deposit to Excite Inc. constitutes acceptance of these terms and conditions.
While every effort is made to ensure the accuracy of information in our brochures, on our website or communicated by our reservation staff, errors or omissions are possible and Excite is not responsible for such error. If a mistake is made in billing, we reserve the right to correct the invoice and you will be responsible for proper payment.
In the event that any clause in this agreement is determined to be invalid, the remaining provisions are valid and enforceable. The invalid provision shall be replaced by Excite by a clause as similar as practicable.
Pictures & video may be taken pre-travel and during the tour. Excite Inc reserves the right to use these materials to promote Excite Experiences whenever and wherever it deems necessary.
I agree that any dispute concerning, relating, or referring to this contract, the brochure or any other literature concerning my trip, or the trip itself, shall be resolved exclusively by binding arbitration according to the then existing rules of the American Arbitration Association in the State of Nebraska. Such proceedings will be governed by and in accordance with substantive Nebraska law. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.
WHAT OUR CLIENT'S ARE SAYING
“Albuquerque Balloon Fiesta 2016 “Thank you both for going beyond what would be expected on any tour to make it a very personal experience. Appreciate so much you taking us to the festival so early in the morning for our balloon flight… Its been a great trip!””– – Judy
“Albuquerque Balloon Fiesta Our favorite part of the tour was “the small group and how nice we were treated!” We appreciated “asking us what we wanted to do and watching out for all of us. You two (Cindy & Kerwin) did a great job!””– – Dennis & Marie
SIGN-UP FOR THE LATEST EXCITE EXPERIENCES
Thank you for subscription, please check your mail.