Frequently Asked Questions

Last Updated: June 25, 2026

What makes Excite Experiences different?

Excite specializes in worry-free, fully escorted travel designed for guests who want someone else to handle the details. We take care of the planning, reservations, logistics, and little details so you can focus on enjoying the journey. Our tours feature elevated accommodations, thoughtfully planned itineraries, and experienced Tour Directors who travel with you every step of the way.

Do I need to travel with a friend or spouse?

Not at all! Many of our guests travel solo. Excite tours are welcoming and designed to make it easy to travel independently while enjoying the company of fellow travelers.

Does Excite always use motorcoach transportation when traveling?

We use a variety of transportation methods depending on the destination. If the destination is close enough or best experienced by motorcoach, we will travel by coach. For destinations where flying saves significant travel time, we will fly and then utilize motorcoach transportation while on the tour.

Is there someone who goes along with the experience?

Yes. One of our Excite Tour Directors travels with every tour. They handle the logistics, answer questions, assist guests, and help ensure your experience is enjoyable and stress-free.

How large are your tour groups?

Group sizes vary depending on the destination and type of experience. We strive to keep our groups at a comfortable size that allows for a more enjoyable travel experience and personalized service.

What types of hotels does Excite utilize?

We use quality, well-rated hotels and resorts that meet our standards for comfort, cleanliness, safety, and location. Whenever possible, we partner with trusted brands such as Marriott, Hilton, Hyatt, and similar properties.

How much walking is involved on your tours?

Activity levels vary by tour. Some tours involve minimal walking, while others may include longer periods of walking, stairs, uneven surfaces, or historic areas. Activity levels are listed on each tour, and our team is happy to help you determine if a tour is a good fit.

What if I have mobility limitations?

Please contact our office before booking. We are happy to discuss the physical requirements of a tour and help determine whether it is suitable for your needs.

Are wheelchairs, walkers, or scooters allowed?

Many tours can accommodate mobility devices, but requirements vary by destination, transportation provider, and hotel. Please discuss your needs with our office prior to booking.

Will there be free time during the tour?

Yes. We carefully balance included sightseeing and activities with free time so guests can relax, shop, dine independently, or explore at their own pace.

Can I skip an activity if I choose?

Absolutely. Participation in activities is always optional. Guests are welcome to enjoy the tour at the pace that feels most comfortable for them.

How do I pay for my trip?

There are several convenient payment options available. You may register online using a credit card, ACH transfer, or Apple Pay through our secure booking system. You may also mail in a registration form with your deposit. Final payment information will be provided approximately 45–60 days before departure.

Can I make payments toward my trip over time?

Yes. Guests are welcome to make payments toward their tour at any time prior to final payment.

Is my deposit refundable?

For multi-day tours, deposits are refundable up to 90 days before departure (without Payment Protection). After 90 days, deposits become non-refundable.

Please visit our Payment Protection Program & Travel Insurance page for complete details.

Is my final payment refundable?

Final payment refunds follow our standard cancellation policy. Refund eligibility depends on how far you are from departure and whether you have purchased travel protection. Please see our Payment Protection Program & Travel Insurance page for complete details.

What happens if a tour is canceled?

While cancellations are rare, some tours require a minimum number of guests to operate. If Excite cancels a tour, guests will receive a full refund or may choose to transfer their funds to another Excite experience.

Do you offer travel protection?

Yes. We offer travel protection through Redion (formerly TripMate). Protection can typically be added to your reservation up to 30 days before departure and must be paid for at the time it is added.

Do I need a passport?

A valid passport is required for all international tours and cruises. Your passport must remain valid for at least six months beyond your return date.

Can Excite help me obtain or renew my passport?

While we do not process passports directly, we recommend you visit travel.state.gov to have your passport ordered or renewed. 

When will I receive my travel documents?

Most guests receive their final travel packet approximately 2–4 weeks prior to departure.

What airports do you offer departures from?

Departure cities include Omaha, Kansas City, Des Moines, Sioux Falls, and St. Louis. If you require additional options, please call our office.

Can I book my own flights?

Flights are included in all fly-in tours unless otherwise noted. If you would like to book your own airfare, we will refund the flight portion of your investment and allow you to make your own arrangements. Please refer to the tour details or contact our office for specific information.

What happens if my flight is delayed?

Our team closely monitors travel situations and will assist with alternate arrangements whenever necessary.

Where do we park our car?

For motorcoach departures, secure parking is typically available at the departure location. If departing from an airport, parking arrangements are the responsibility of the guest. Many guests choose to have a friend or family member provide transportation.

What size luggage can I bring?

Guests are typically allowed one large suitcase, one carry-on sized bag, and one personal item. Specific luggage guidelines may vary by tour and airline. Please contact our office if you have special circumstances.

Can we bring food or drinks on the bus?

Yes. Snacks and beverages are welcome on the motorcoach. We also provide bottled water and occasional treats for our guests.

What are the motorcoaches like?

Our motorcoaches are modern, comfortable, and equipped with amenities such as reclining seats, tinted windows, Wi-Fi, charging outlets, onboard restrooms, and television screens.

What if I am traveling alone?

Single occupancy rooms are available on most tours. The price is different for single occupancy due to the fact that you will have your own room, as opposed to sharing one with a fellow traveler. Many of our guests travel solo and quickly become part of the Excite travel tribe.

Can I request a specific roommate?

Yes. If you are traveling with a friend or family member, simply let us know when you register.

What if I become ill during the tour?

Your Tour Director will assist you in contacting medical care and help coordinate any necessary arrangements.

What if I lose my passport, phone, or wallet while traveling?

Your Tour Director can help you contact local authorities, financial institutions, travel suppliers, and the appropriate embassy or consulate to help resolve the situation as quickly as possible.

Are tips for step-on guides expected?

When we hire local step-on guides, their gratuity is generally NOT included in the tour cost. If you feel a guide provided exceptional service, you are welcome to offer gratuity at your discretion.

Are gratuities for the Tour Director and motorcoach driver included?

Gratuities for your Tour Director and motorcoach driver are not included in your tour fare and are always appreciated. Typical gratuities for excellent service are $7–$10 per person, per day, for both the Tour Director and driver.

Still have questions? Contact us!