Excite Frequently Asked Questions (FAQ)

What is an Experiences?

An “experience” is what we call our entire vacations package.  While similar to a tour in the sense that we go as a group, we are extremely different by letting you choose your excursions, making it your dream get a way.

What is an Excursion?

An “excursion” is your opportunity to make this trip unique for you and your loved one(s).  These may include museums, day trips, and other activities to let you take control of your group experience. 

Does Excite always use motor coach transportation when traveling?

We use a variety of different modes of transportation when traveling.  If the destination is close enough or merits a coach, we will take one.  Some destinations would benefit the time saved by flying.  In that case we would fly to our destination and then utilize a motor coach while on the experience.

What types of hotels does Excite utilize?

Excite uses top of the line properties such as Marriott in all of its destinations.  Comfort, cleanliness, and safety are priorities when staying with Excite in the properties we book.

How do I pay?

There are two types of payment options available for your convenience.   The first one is to pay your entire experience cost up front.  By doing this we will give you a discount (noted on experience page).  The other option is to make a $100 deposit toward your experience and we will bill you the remaining balance one month before your scheduled experience.  This payment option must be set up by calling our office at 1-855-293-9282.

Is my deposit refundable?

Yes.  Your deposit is refundable.

Is my final payment refundable/ What is your cancelation policy?

Our refund policy is flexible and we understand things come up.  If you cancel you may do so within 72 hours of the experience and receive a full refund.  If you would like to have this refund credited toward another experience down the road, we will put aside 100% of your payment toward a future experience.  If you would like to get credit back to your credit card, you will receive 80% of your payment.  Cancelations after 72 hours will be refunded on a case by case basis.

What are the motor coaches like?

Our motor coaches are top of the line machines.   All with tinted windows and reclining seats, this is not your generic bus.  Also included is free wireless internet onboard.

Is there someone who goes along with the experience?

Yes.  One of our Experience Gurus will be along to take care of all the arrangements on your journey as well as point you in the right direction of attractions in the area.

Where do we park our car?

There will be a secured parking lot at the departure location of the coach.  If departing from an airport, parking is on your own at the airport.  You may want to have a friend or family member drop you off.

Do you offer travel insurance?

Yes, we recommend that you purchase a travel protection plan to help protect you and your travel investment against the unexpected.

For more information on the available plans or to enroll, go to www.travelexinsurance.com or contact Travelex Insurance Services at 800-228-9792 and reference location number 27-0165.




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